“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos, Amazon

 

After completion of the External Anonymous Survey process you will have access to multiple reports that will be similar to the report above. To see additional samples, please click here.

It takes continuous effort to maintain high customer satisfaction levels and customer loyalty. An obvious business goal is to boost current customer satisfaction to ensure repeat business. Happy customers are a firm’s greatest advertisement.

Stop guessing, and ask customers if they’re happy. Use External Anonymous surveys to check in with customers about their satisfaction with their products and services, and their experiences with employees and management. Find out what mix of benefits matters most to them, and what products or services they would like in the future.